Privacy Policy & Terms of Use
Last updated: 20 April 2026
1. Who We Are
This website, clicktospain.uk, is owned and operated by SPAIN RESIDENCE BUREAU, S.L. (trading as “ClickToSpain”).
- N.I.F.: B-70832753
- Registered address: Calle Montnegre 31, Sant Vicenc de Montalt, Barcelona, Spain (08394)
- Office address: Carrer del Bruc, 21, 1-1, Eixample, 08010 Barcelona, Spain
- Email: info@clicktospain.com
- Phone: +44 204 577 3644 (UK) / +34 936 940 445 (Spain)
We are the data controller responsible for your personal data collected through this website.
Nature of Our Services
ClickToSpain is a private immigration consultancy and legal services provider. We are not a government entity and are not affiliated with, endorsed by, or authorised by any government body. We assist clients with eligibility assessments, document preparation, and ongoing advisory support for Spanish visa and residency applications (Digital Nomad Visa, Non-Lucrative Visa, Student Visa, Family Reunification). Where formal representation is required, regulated legal work is performed by a licensed Spanish lawyer (abogado/a) under a duly executed power of attorney. We do not issue, grant, or facilitate the direct acquisition of any government document — all visa and residency decisions are made exclusively by the competent Spanish authorities (Consulado de España, Oficina de Extranjería, Subdelegación del Gobierno).
2. What Data We Collect
We may collect the following personal data when you interact with our website:
- Contact information: name, email address, phone number (provided via our contact form)
- Usage data: pages visited, time spent on site, referring URL, browser type, device type, IP address
- Cookie data: identifiers stored on your device (see Section 7 below)
We do not collect sensitive personal data such as health information, ethnic origin, or political opinions.
3. How We Use Your Data
We use your personal data for the following purposes:
- To respond to enquiries submitted through our contact form or by phone
- To provide our services under a signed contract (visa and residency application support)
- To improve our website by analysing visitor behaviour through analytics tools
- To display relevant advertising through third-party advertising platforms
- To prevent fraud and abuse through Google reCAPTCHA
4. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR), we process your data on the following legal bases:
- Consent — when you submit a contact form or accept cookies
- Contract — when we provide services under a signed agreement
- Legitimate interests — to improve our website, analyse traffic, and protect against fraud
- Legal obligation — where required by applicable law
5. Third-Party Services
We use the following third-party services that may process your personal data:
| Service | Provider | Purpose |
|---|---|---|
| Google Analytics 4 | Google LLC | Website usage analytics |
| Google Tag Manager | Google LLC | Tag management and tracking |
| Google reCAPTCHA v3 | Google LLC | Spam and bot protection |
| Google DoubleClick | Google LLC | Advertising and remarketing |
| Meta Pixel | Meta Platforms, Inc. | Advertising and conversion tracking |
| Kommo | Kommo (QSOFT LLC) | Customer relationship management |
| Microsoft Clarity | Microsoft Corporation | User behaviour analytics (heatmaps, session recordings) |
| WP Rocket | WP Media SAS | Website performance and caching |
6. Data Sharing and International Transfers
We may share your personal data with:
- Service providers listed above, for the purposes described
- Professional partners involved in your visa or residency application (e.g., notaries, translators), only with your consent
- Legal authorities where required by law
Some of our service providers (Google, Meta, Microsoft) are based in the United States. When your data is transferred outside the UK or the European Economic Area (EEA), it is protected by appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission and the UK Information Commissioner’s Office (ICO).
7. Cookies
Cookies are small text files stored on your device when you visit our website. We use cookies for the following purposes:
Strictly Necessary Cookies
| Cookie | Provider | Duration | Purpose |
|---|---|---|---|
| FPGSID | clicktospain.uk | 30 minutes | Preserves user session state across page requests |
| _GRECAPTCHA | google.com | 6 months | Google reCAPTCHA risk analysis to protect forms from spam |
| CookieScriptConsent | clicktospain.uk | 1 month | Stores your cookie consent preferences |
Analytics Cookies
| Cookie | Provider | Duration | Purpose |
|---|---|---|---|
| _ga | clicktospain.uk | 13 months | Google Analytics — distinguishes unique visitors |
| _ga_J5W4R78V97 | clicktospain.uk | 13 months | Google Analytics — maintains session state |
| _gtmeec | clicktospain.uk | 3 months | Google Tag Manager — tracks marketing engagement |
| _clck | clicktospain.uk | 1 year | Microsoft Clarity — tracks user interactions |
| _clsk | clicktospain.uk | 1 day | Microsoft Clarity — stores session information |
| gso_visitor_uid | kommo.com | 13 months | Kommo CRM — visitor identification |
Marketing Cookies
| Cookie | Provider | Duration | Purpose |
|---|---|---|---|
| IDE | doubleclick.net | 1 year | Google DoubleClick — advertising and remarketing |
| _fbp | clicktospain.uk | 3 months | Meta Pixel — advertising and real-time bidding |
| FPID | clicktospain.uk | 13 months | Tracks user behaviour for personalisation |
Functional Cookies
| Cookie | Provider | Duration | Purpose |
|---|---|---|---|
| FPLC | clicktospain.uk | 20 hours | Stores performance and functionality preferences |
| FPAU | clicktospain.uk | 3 months | Records page access patterns for content customisation |
You can manage your cookie preferences at any time by clicking the cookie settings button on our website, or by configuring your browser to block or delete cookies.
8. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:
- Contact form submissions: 3 years from the date of enquiry
- Client records: 6 years after the completion of services (as required by Spanish tax law)
- Analytics data: 14 months (Google Analytics default retention period)
- Cookie data: as specified in the cookie tables above
9. Your Rights
Under the UK GDPR and EU GDPR, you have the following rights:
- Right of access — request a copy of the personal data we hold about you
- Right to rectification — request correction of inaccurate data
- Right to erasure — request deletion of your data (“right to be forgotten”)
- Right to restrict processing — request that we limit how we use your data
- Right to data portability — receive your data in a structured, machine-readable format
- Right to object — object to processing based on legitimate interests or for direct marketing
- Right to withdraw consent — withdraw your consent at any time where processing is based on consent
To exercise any of these rights, please contact us at info@clicktospain.com. We will respond within 30 days.
If you are not satisfied with our response, you have the right to lodge a complaint with:
- UK: Information Commissioner’s Office (ICO) — https://ico.org.uk/make-a-complaint/
- Spain: Agencia Espanola de Proteccion de Datos (AEPD) — https://www.aepd.es/
10. Service Provision and Payment
To engage our services, you may contact us via the contact form on this website, by email, by phone, or through WhatsApp or Telegram (links provided on the website).
We will discuss your situation, agree on the scope of services and costs, and conclude a written contract. The contract is executed by exchanging signed copies via email and is recognised as equivalent to paper documents signed by hand.
Payment is made according to invoices issued by SPAIN RESIDENCE BUREAU, S.L.
Termination or cancellation of the contract is governed by the UK Consumer Rights Act 2015 (for UK clients) and EU Directive 2011/83/EU (for EU clients), as well as the terms of the individual contract.
Refunds of overpaid amounts upon early termination are processed within 15 days of contract termination, by bank transfer to the client’s account.
11. Intellectual Property
All content on this website — including text, photographs, videos, illustrations, and design — is the intellectual property of SPAIN RESIDENCE BUREAU, S.L. and is protected under applicable copyright and intellectual property laws.
Reproduction, distribution, or any other use of website materials without written permission is prohibited.
12. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will delete it promptly.
13. Changes to This Policy
We may update this policy from time to time. The updated version will be published on this page with a revised “Last updated” date. We encourage you to review this page periodically.
14. Contact Us
For any questions regarding this policy or your personal data, please contact us:
- Email: info@clicktospain.com
- Phone: +44 204 577 3644 (UK) / +34 936 940 445 (Spain)
- Office: Carrer del Bruc, 21, 1-1, Eixample, 08010 Barcelona, Spain